IT Support Managed Services

Infotek Managed Services acts as your internal IT department to provide routine computer system maintenance for your existing equipment and includes remote technical support using our world-class software.

With Managed Services, Infotek provides a single point of contact and accountability for all hardware, software and computer-related services. Every aspect of your company network is managed through our offices. If at any time you are not completely satisfied with our Managed Services, you can exit the program with no strings attached. In fact, we’ll even help you make the transition. We’re confident that you will be delighted with our service.

Why do you need Managed Services?

We find that our clients save money by proactively maintaining their computer systems instead of paying us to bring their computers back from a critical situation. Proactive maintenance combined with industry best practices minimizes cost, downtime and keeps employees productive. Infotek Managed Services also gives your employees direct access to our help desk where our technicians solve up to 70% of all technical support issues remotely! Our quick response coupled with a comprehensive maintenance plan will dramatically improve the reliability of your computer systems and reduce your overall investment in computer-related services. 

A study by the Gartner Group revealed the following*: Cost of an Unmanaged XP machine over 3 years: $5,309 Cost of a Managed XP machine over 3 years: $3,335

Cost Savings of a Managed Machine over 3 years: $1,974

If you have 20 computers with Microsoft Windows Infoteks’ Managed Services offers a savings of $40,000 over 3 years.

*Reported in Network Computing magazine, 9/2/2004 issue

Infotek Managed Services was designed with Small and Mid Size Businesses in mind:

    • Proactive Maintenance – Infotek Managed Services utilizes industry-recognized best practices to keep your computers secure and operating at maximum efficiently.
    • World-Class IT Support – We have invested in a support system that is normally found only in Fortune 500 companies; we help small and mid size businesses experience the benefits of computer system automation and proactive maintenance.
    • Weekly and Monthly Reports – You will receive scheduled reports via email with confirmation of all maintenance performed, problems resolved and recommended actions to prevent future issues.

 

The most successful companies are those who know what they do best, and then hire outside experts to take care of the rest. By using outsourcing as an overall management strategy, company leaders can focus company resources on the primary business of the organization and move ahead swiftly.

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